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Microsoft Windows 10 (64-bit)

My  HP Photosmart 7520 all-in-one printer died a few months ago and I unistalled all drivers and software. Since then, several times per day, Windows 10 tries, but fails, to update the driver to the non-existent printer. How do I get Windows 10 to stop trying to update the driver.  I receive the message "Hewlett-Packard  - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series - Failed to install" as many as six times per day.

 

There are no HP items in the start-up menu

1 REPLY 1
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Hi,

Thanks for using the HP Forums.

 

Try these steps :

 

Fax Null error

 

1)  Start => Settings => Devices => ...click and REMOVE DEVICE:  a) Photosmart 7520 series and, b) Null Print Printer

 

2)  Uninstalled all the components of Photosmart 7520 series in the following order

     HP Update

     Product Improvement...

    Photosmart 7520 series Help

    Photosmart 75200 series Basic Device Software

 

 

3)  Right clicked the Start button => Clicked DEVICE MANAGER => (under my PC's) Printers => ....clicked to highlight the Null Print => Action pull down menu => UNINSTALL

 

4)  Restart your PC, checked the DEVICE MANAGER (from right clicked start selection) - NULL Print should be gone.  Check the DEVICES from SETTINGS (Start => Settings), No NULL PRINT this time

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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