• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-03-2024 09:38 AM - last edited on ‎10-03-2024 11:34 AM by Retired

HP Recommended

HP Printer Deskjet 2620

Shows that it is offline

Category:
1 REPLY 1

‎10-04-2024 01:19 PM

HP Recommended

Welcome to the HP support community.


I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please follow these steps:

 

Uninstall the HP smart app from any one of the devices.

 

Note: If there are additional printers listed on the HP smart app, they will be deleted)

 

Restore network settings to default settings - Press and hold the Wireless button and the Cancel button from the printer control panel together for 5 seconds and release it. This would erase the old network from the printer and would put the printer in setup mode.

 

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the network.

 

refer to this document , Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.