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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DougOlson
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How do I uninstall the Firmware 2049A that was installed on my H.P. OfficeJet Pro, 12/10/20?

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

How do I uninstall the Firmware version 2049A (26.3 MB) that was installed on my H.P. OfficeJet Pro 6978 on December 10, 2020? I have NOT been able to print since then?

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ShlomiL
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Hi,

What is the exact error message or behavior occur while you are trying to print @DougOlson?



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TheDox
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I'm having the same issue. The printer will not connect to WiFi. I've tried two different networks on 2 different frequencies each. The printer works fine when connected via ethernet. 

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