How do i factory reset a HP 6978 printer that is locked

[online101]

We have moved our printer to a new home and cannot do a factory reset and/or change the wireless and some other settings because it is locked and we (1) don't recall the password and (2) don't see where we would even go to unlock it.

In looking at the other answers, it appears someone at HP will need to send us a private message with instructions. Can you please do so. Thank you. 

[Rainbow23]

Hi @online101,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP Officejet pro 6968 All-In-One Printer after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

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[online101]

The issue is that the settings are locked when we get to the Restore Network Settings

[Rainbow23]

Hi @online101,

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!