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‎09-09-2021 03:33 AM

HP Recommended
Product: HP Envy Photo 6220

Hello, I have activated my 1 year warranty for 12 months with HP. I purchased the printer 1st September 2021, and added it to the Warranty, but it shows on screen that I only have 9 months remaining and is due to expire June 2022, when it should be September 2022 for 12 months.

 

I have contacted an HP Agent  to dispute this, attaching a copy of the receipt, and they sent me an e-mail to say the Warranty will be updated, but when I sent an e-mail back to ask them when it would be updated I was not able to e-mail them anymore as they had closed the case.

 

So my question is how long does it take for the Warranty information to update once it has been changed by HP. I have been waiting 3 days now. Should it have changed by now?

 

Thanks

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2021 05:00 AM

HP Recommended

Wait few more days, one week is a normal period for an update. If nothing changes open a new case or ask an old case to be reopened.




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2 REPLIES 2

‎09-09-2021 05:00 AM

HP Recommended

Wait few more days, one week is a normal period for an update. If nothing changes open a new case or ask an old case to be reopened.




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‎09-09-2021 06:42 AM

HP Recommended

O.K I'll wait a bit longer. Thank you 

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