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Locked

‎01-06-2026 04:47 PM

HP Recommended

I have a hp office jet pro9015e and im locked out of all setting how do I  factory reset with it being locked 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2026 11:57 AM

HP Recommended

Hi @JGRAVES070811,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you're locked out of your HP OfficeJet Pro 9015e, which can feel incredibly frustrating. But don’t worry, there are a couple of proven ways to restore your printer to factory settings and get full access back.

Method 1: Regular Factory Reset via Touchscreen

If your settings are only partially locked, try this:

  1. Wake the printer and swipe down from the top of the touchscreen to open the Dashboard.
  2. Tap the Setup icon (⚙️).
  3. Go to Printer Maintenance, then select Restore.
  4. Choose Restore Factory Defaults and confirm by tapping Continue.
  5. Your printer will reboot and return to its original settings.

 

Method 2: Semi‑Full Reset Using the Hidden Support Menu

If the menu options are completely locked, this hidden method bypasses it:

  1. Turn off the printer and unplug the power cord.
  2. Wait 30 seconds, then reconnect the power.
  3. Immediately press and hold both the Back (↵) and Help (?) buttons simultaneously.
  4. Continue holding until the Support Menu appears.
  5. Navigate using arrow buttons to Reset → Semi‑Full Reset, then press OK.
  6. The printer will reboot; once it's back on, settings will be restored.

Alternatively, if the Support Menu is accessible from the home screen:

  • Tap the Back button four times quickly to access it, then follow the same steps.

 

After the Reset

  • You’ll need to reconfigure Wi-Fi, printer preferences, and any HP+ or Instant Ink settings.
  • If you've set a custom admin password before, you'll be able to reset it now.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-08-2026 11:57 AM

HP Recommended

Hi @JGRAVES070811,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you're locked out of your HP OfficeJet Pro 9015e, which can feel incredibly frustrating. But don’t worry, there are a couple of proven ways to restore your printer to factory settings and get full access back.

Method 1: Regular Factory Reset via Touchscreen

If your settings are only partially locked, try this:

  1. Wake the printer and swipe down from the top of the touchscreen to open the Dashboard.
  2. Tap the Setup icon (⚙️).
  3. Go to Printer Maintenance, then select Restore.
  4. Choose Restore Factory Defaults and confirm by tapping Continue.
  5. Your printer will reboot and return to its original settings.

 

Method 2: Semi‑Full Reset Using the Hidden Support Menu

If the menu options are completely locked, this hidden method bypasses it:

  1. Turn off the printer and unplug the power cord.
  2. Wait 30 seconds, then reconnect the power.
  3. Immediately press and hold both the Back (↵) and Help (?) buttons simultaneously.
  4. Continue holding until the Support Menu appears.
  5. Navigate using arrow buttons to Reset → Semi‑Full Reset, then press OK.
  6. The printer will reboot; once it's back on, settings will be restored.

Alternatively, if the Support Menu is accessible from the home screen:

  • Tap the Back button four times quickly to access it, then follow the same steps.

 

After the Reset

  • You’ll need to reconfigure Wi-Fi, printer preferences, and any HP+ or Instant Ink settings.
  • If you've set a custom admin password before, you'll be able to reset it now.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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