How to cancel old wifi & set up new wifi on deskjet 3630

[jn35]

I have changed wifi provider. How do I set up my printer to the new wifi please?  I have tried the hp app & searched for the device but it says my printer is not turned on but it is.

[Nal_NR]

Hi @jn35

Welcome to the HP Support Community. 

I understand that you changed your internet to new and are unable to connect your printer. I'd like to help!

Please follow the steps mentioned below. 

Connect a printer with a touchscreen control panel

Use the printer control panel to connect your printer to your network.

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

VIDEO

• Reconnecting a Touchscreen Printer to a Wireless Network
• This video shows how to reconnect your touchscreen printer to a wireless network. We will first restore the network settings on the printer and then use the Wireless Setup Wizard to reconnect your HP printer to the wireless network of your choice.
• Place the printer near the network router.
• Make sure paper is loaded in the main tray, and then turn on the printer.
• From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Get the network name and password. Go to Find the wireless network password or PIN to connect to an HP printer for more information.
• From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.
• Select your network, and then enter the password.
• NOTE:
• If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

• Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.
• Print a Wireless Network Test Report:
• Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
• Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
• LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
• Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
• DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up and then touch the Information and Resume buttons at the same time.
• Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

Or, if your printer is without a touch screen control panel, follow the document here. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @jn35,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!