How to force printer to update latest firmware again?

[Maleguenna]

Hello

I was using non-hp cartriges. something happen and the printer stop working and the printer started to give message abour orginal hp cartriges. i bought and install them but message didnt disappear so i made a semi hard reset. i made it several times and now, printer stacked at the installation position. 

when i tried to finished the installation of printer, every time printer going to first step and asking me for the orginal cartriges.

is there a way to force the printer for a fresh firmware installation of latest firmware?

[The_Fossette]

Hi @Maleguenna,

Welcome to HP Forum! 🙂

I will be happy to help you with your HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g.

I understand that you were using Non-HP ink cartridges and now that printer is asking for original ink cartridges even though you have installed genuine HP ink cartridge.

You can try performing a reset on the printer. I am sending a private message with instructions. Please check the mailbox icon at the top-right corner of this screen to access your mailbox.

Those steps should do the trick, let me know the outcome.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good luck 🙂

[sandytechy20]

@Maleguenna

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.

[Maleguenna]

I made chat with the support team in my country and they said that, there is no way to break the installation procedure. i have to buy orginal hp catriges, i finalize the installation. if this action is the solution i wil return to here and share with you. thanks for your replies

[The_Fossette]

Hi @Maleguenna,

Sure you can keep me posted.

I hope the issue gets resolved without much hassle.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Cheers! 🙂

[Maleguenna]

i pay 150$ and bought original cartriges. and this didnt solve my problem. is there a cartrige type which are called as "first setup cartriges"

on display, the message says, "please install the setup cartriges which are send to you in the printer's box"

???

[Jeet_singh]

Hi @Maleguenna,

Welcome back to the HP Forums! 🙂 
 
As I understand that you bought a set of new ink cartridges and the printer is asking to install setup ink cartridges.

I will be glad to help you.

The ink cartridges you get along with a new printer are called setup ink cartridges.

As you were not using genuine HP ink cartridges all this while that is why now the printer is asking for setup ink cartridges.

You can get those setup ink cartridges from HP if you don't have it.

For that contact HP Phone Support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

Keep me posted for any other assistance.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂

[Maximosg]

hey, when i last updated the firmware there was the power went off, and the printer has been misbehaving ever since. the lights keep flashing and it does not respond.  every now and the it does.  is there a way to forece a reinstall on the latest firmware? since when i try to do so it says its up to date.

thanks a lot

Maximo

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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