How to get color-realistic photo prints

[GoldenRatio]

I recently got an OfficeJet Pro 9010. I did not expect it to have a top-of-the-line photo printing capability, but I did expect very good quality. So far, I have been very disappointed. 

I have tried printing directly from the HP Smart app as well as from Photoshop. In both cases, the colors in the prints seem very off.

I use a Microsoft Surface Pro and I understand that the display renders colors very realistically, so that is what I expected to see on the print. The images look great on-screen and poor in print.

I tried using Photoshop to give me more control. Maybe I did not configure it right or well...

Anyone out there who has figured this all out? Some questions:

• In Photoshop, is your image mode and/or color profile set to RGB or CYMK? Which specific setting works best?
• Are there other Photoshop settings that should be chosen? 
• Does the photo paper make a big difference? I have tried Canon and HP glossy papers with equally poor results
• Are there settings in the OfficeJet that need to be tweaked? For example, choosing "best quality" in the printer dialog, etc? BTW, I did choose Best Quality...didn't help.

Any suggestions would be greatly appreciated!

[sandytechy20]

@GoldenRatio

Welcome to HP support community.

Did you make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic Page

1. Load plain white paper in the input tray.

2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

3. Swipe up on the display, touch Reports, and then touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

If that does not print fine, follow the below steps:

Clean the printhead

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GoldenRatio]

Thanks for the reply.

Yes, I have done all of that to no avail.

[sandytechy20]

 @GoldenRatio

This might require one on one interaction with HP support to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.