How to handle a DOA

[Klaas-O]

Unpacket a brandnew printer at a customers place. Seems to be an DOA

The only thing that happens is that in a flash a question-mark appears in the display.
Then nothing happens ......

[KrazyToad]

@Klaas-O

Welcome to HP Support Community

I would like to help

Since this is a DOA I suggest you contact the Store you purchased it from for an Exchange  or you you contact HP Support in your region

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Klaas-O]

Hi,

Link does not work. Got an OOPS.
Just like the printer...

When I search further and I want to contact by mail,fill in the serialnumber, I get an blanc screen.
There the support stops.