How to load a hp 2800e printer onto a windows 7 computer no internet

[Barbie47]

I need to load a HP deskjet 2800e printer onto a windows 7 computer with no internet connection

[Nal_NR]

Hi @Barbie47,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It can be challenging to install a modern printer like the HP DeskJet 2800e series on an older Windows 7 computer without an internet connection. 

The printer-compatible version OS is as below. 

However, let's try a few steps. 

• Do you have a USB cable to connect the printer directly to the computer?
• Do you have access to another device with internet to download the necessary drivers?
• Is the Windows 7 computer fully updated with Service Pack 1 and any required updates?

Check USB Cable Connection:

• Connect the printer to the computer using a USB cable. Modern HP printers often work in "plug-and-play" mode on Windows, which may install basic drivers automatically if available.

Download Drivers on Another Device:

• Using a computer with internet access, go to the HP Drivers and Software page.
• Search for the HP DeskJet 2800e series, select Windows 7, and download the basic or full-feature driver.
• Transfer the downloaded file to the Windows 7 computer using a USB flash drive.

Install the Printer Drivers:

• On the Windows 7 computer, run the driver installation file you transferred.
• Follow the on-screen instructions to complete the setup. When prompted, choose USB Connection since there's no internet.

Manually Add the Printer (If Needed):

• Go to Control Panel > Devices and Printers > Add a Printer.
• Select Add a Local Printer and choose the appropriate port (usually USB001).
• Browse to the location of the downloaded driver if required.

Test the Printer:

• Print a test page to confirm the setup is successful:
  • Go to Devices and Printers, right-click on the printer, and select Printer Properties.
  • Click Print Test Page.
     

Tips:

• If the printer driver is not available for Windows 7, HP might not officially support this older operating system for that model. You can try a compatible driver for a similar HP printer (e.g., DeskJet 2600 series) as a workaround.
• Ensure Windows 7 has Service Pack 1 (SP1) installed, as it improves compatibility with newer devices.

Hope this helps! Keep me posted for further assistance

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