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‎03-26-2025 05:04 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 11

Hello,

 

when executing the file OJP8600_N911a_2011A.exe to upgrade my printer to the new firmware, the exe finds my printer but I can not launch the update, the select box is grayed and it displays firmware not applicable.

 

I have unzipped OJP8600_N911a_2011A.exe and tried to execute it using the EnterpriseDU.exe (from unzipped ), but this does not work as well.

 

Please let me know what to do to get the latest firmware installed for my HP Officejet Pro 8600 (N911a).

 

Thanks,

E.

3 REPLIES 3

‎03-26-2025 05:50 AM

HP Recommended

Hello @Greeneye , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎03-28-2025 02:49 AM

HP Recommended

Hi Fabio,

thank you for your reply. Unfortunately, with my HP smart app, if I click on advanced settings, I do not get to the same page as in your post. there is no menu entry to update the firmware, also not in the menu of the printer.

Any idea how to overcome this obstacle?

Thanks!

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‎03-28-2025 10:24 AM

HP Recommended

Hello @Greeneye 

 

How strange

What screen is coming?

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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