• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-21-2026 12:50 PM

HP Recommended

How do I remove the Brother printer, MFC-L8900CDW, from my HP Envy laptop  computer (purchased 12/08/2017) since I cannot open the program to remove it. The Brother rep that I spoke with on the phone said I should contact HP to get it removed.

 

I upgraded to Windows 11 earlier this year, after that, I had trouble with extremely slow start-ups. I went to a local computer repair shop, which has 3 locations and decent reviews.  The first tech I talked with said I needed my hard drive replaced.  A couple days later I received a phone call, from a second tech, that did the replacement. He told me he could not transfer my information from the old hard drive to the new  hard drive because "HP had erased my old hard drive".....???...is that even possible? Thank goodness I store all my files on external hard drives, just incase something like this happens.

 

I am stuck between a rock and a hard place...I know my equipment is not new, but it still works and I do not want to have to replace equipment. Can you help me?

 

Thank you kindly

Category:
Reply
1 REPLY 1

‎09-21-2026 01:51 PM

HP Recommended

Run the following app from the command line

printui /s




BeemerBiker_0-1790020192795.png

 



Remove all references to the brother printer

 

What model envy laptop?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->