How to reset HP Laser 100 Printer admin Password

[PLiong]

  Hi Irwin6,

Happy New Year & hope you are doing well.  

It is noticed that the admin password is not being reset to the default one after  restoring the Wi-Fi setup mode 

Please be informed that my firmware version is V3.82.01.17.  Could you have a further check from your side?

Million Thanks

Liong

[Irfan_06]

Hi @PLiong,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in fixing the issue.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[PLiong]

Hi Irwin6,

Thanks for your further advice.  Unfortunately, I am unable to access the provided Link as shown below:

****

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

****

So, could you have a check on it?

Millions thanks.

Regards

[Irfan_06]

Hi @PLiong,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

To see the private messages you've received: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox.

I have shared the information required to get in touch with the HP phone support team to assist you further.

Take care and have a great day ahead!

Irwin6

HP Support

[PLiong]

Hi Irwin6,

Thanks for your further update.  Yes.  I have already login to the Community but I can't locate any message count or envelope icon  :(.  May I know if there is a chance to send your private messages to my email directly?

Million Thanks

Regards

Liong

[PLiong]

Hi Irwin6,

As mentioned before, I am still unable to access your private message.  Any chance to send those info directly to my email address ?

Many Thanks

[Irfan_06]

Hi @plion,

I am sorry to inform you that you did not receive our private message.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Take care and have a good day.

Irwin6

HP Support

[PLiong]

HI Irwin6,

Thanks for your further advice.  Unfortunately, I am afraid that my printer warranty has already expired.  Do you think your Support will handle my enquiry 😕

Regards