How to reset custom password that I never set

[KateB318]

Hello!

When I open the printer app, I see a dialogue box asking "A custom password has been set for your printer.  Enter the password to access the printer web interface or contact your IT administrator to access the printer's web interface."

I never set a password. I am the only user of the computer and the printer.  The printer will print if I select "print" in Word, Excel, etc, where I do not have to open HP Smart.  

 I  want to find out why it is asking me for a password that I never set up. There does not seem to be a way to recover or change it.

[KrazyToad]

@KateB318

Welcome to HP Support Community

I would like to help

If the printer is locked by Admin password, I suggest you contact HP Support for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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