How to reset the region setting to DeskJet 2132

[Frayer1]

Dear Sir./Madam.

Recenty I moved from China to Europe where I took the printer DeskJet 2132 with me, but the ink I brought here is HP 302 which is not recognized by the printer right now. Please kindly help me or tell me how to reset the regional setting to use the ink I could purchase locally, thanks!

[Sneha_01]

Hi @Frayer1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Frayer1]

Thanks Rachel for your kindly information, I have installed full feature software for 2130 series and HP Smart, both indicating “Incompatible ink cartridge” like below, what should I do?

[Irfan_06]

Hi @Frayer1,

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support