Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
"remove and check color cartridge"?
@Rhey-Create Welcome to HP Community!
I understand you are having issues with the new ink cartridges keep getting rejected. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Which country do you reside in and was the printer purchased from the same country?
Are you using genuine HP ink cartridges or refilled cartridges?
Have you tried to clean the ink cartridges contacts as well as the printhead?
Have you tried to use single cartridge? Doing so will help you identify the faulty cartridge
In the meantime, let's try these steps here:
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Didn't find what you were looking for?
Ask the community