How to set HP ENVY Photo 7155 to print on 4x6 photo paper. It keeps resetting to 5x7.

[drongo1]

My HP ENVY Photo 7155 keeps defaulting to 5x7 photo paper size. I change it to 4x6, print one photo, and it changes back to 5x7.

[Dragon-Fur]

@drongo1 

Welcome to the HP User Community.

Using HP Smart Mobile :

You need to change the paper size & type before you open the content to be printed.

What?

HP Smart Mobile can "see" the paper but cannot change the paper during the print submission process.

Load the paper according to the instructions in the User Guide

Starting on Page 15

Next,

Paper already / previously loaded?

Open Tray > wait three seconds (so so > Close tray

Next,

Use Printer display or EWS to update the paper size / type information

Example / How-to

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

and, How-to

Load the paper into the printer according to the instructions in the printer user guide.

 Next,

 Change Paper / Update Printer display to match paper size and type loaded in printer

Open Printer Tray

If you have not yet done so, Remove existing paper > Add desired paper size > Close Tray

On the printer display, see message > Edit paper size / type to match your paper and click OK

OR

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Evaluate / Edit / Accept the paper size information on the display

OR

Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Evaluate / Edit / Accept the paper size information on the display

Example - "Edit" paper size and type on printer display

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the exact size of the Paper Size is not in the Drop-down list,

If available (usually last entry in list) > Select Custom

Note:  Not all printers support size “Custom”

Regular…

Adjust / Edit / Modify Paper Size & Type

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

Wait a few seconds

Close Tray

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

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Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

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Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS / Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

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Next,

Create the Print Job

Example - HP Smart - Mobile - Print Photo

HP_Smart_Mobile_Image_Print_Resize-Move_4

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7155 All-in-One Printer 

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