How to set up scan to Mac OS 14.75 computer from HP OfficeJet Pro 6810

[JIMB65]

Trying to set up scan to computer but get error message saying scan to computer disabled.  How to I fix it?

[Kuroi_Kenshi]

Hi @JIMB65,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Install or Reinstall HP Driver and Software:

• Ensure that the HP printer software and drivers are installed on your Mac. You can download them from the HP Support website.
• Follow the installation instructions to ensure all necessary components are installed.

Open HP Utility on Mac:

• Go to Applications > HP and open HP Utility.
• If HP Utility is not installed, it will be included with the Full Feature Software and Driver package from HP’s website.

Enable Scan to Computer:

• In HP Utility, look for the option labeled Scan Settings or Scan to Computer.
• Select Enable Scan to Computer. This will allow the printer to communicate with the computer and perform scan operations.

Check Printer and Network Connectivity:

• Ensure the printer is properly connected to the same network as your Mac or directly via USB.
• Avoid having the printer too far from the router to maintain stable connectivity.

Restart Printer and Computer:

• Turn off your printer and restart your Mac to allow the changes to take effect.
• Turn the printer back on and confirm the connection.

Firewall and Security Settings:

• Check your Mac’s firewall and security settings to ensure they aren’t blocking communication between the printer and the computer.
• You may need to allow HP software to communicate through the firewall.

Use HP Smart App:

• If you still face issues, download and install the HP Smart app from the Mac App Store which can assist with scan functions and printer setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,