How to sign out of HP Smart?

[Drrouter]

Hello!

I bought an HP printer in Germany and registered that printer to use the HP Smart application.  I have since moved back to the United States and am trying to get HP Instant Ink again, which I managed to do by setting up a new account with a different email address. 

However, my PC still automatically logs me into my old account and the home > My HP Account > Name > Sign out function does not work.  Upon clicking it, I am redirected to https://www.hpsmart.com/us/en  

I can successfully log in to my secondary account, but just cannot logoff the older account on this machine.  I've uninstalled and reinstalled the app.  Any ideas?

[Dragon-Fur]

@Drrouter 

The following might help - or it might be a colossal waste of time...

New website "look and feel" / Updated 

 https://www.hpsmart.com/us/en  

I think what MIGHT have happened is that your HP Smart / HP Connected account is in some way still tied to that old account.

Normally, you can sign into your HP Smart / HP Connected account and change the "owner" email address in the My Account section.  Easy - the sign-in option was right at the top > Sign in > Click Settings > Poof.

It looks like the website has been updated - new look.

The normal "Sign-in" option is now hidden under the only menu option in the upper right corner of the web page (three hashed lines). 

Click that "hamburger" menu / lines icon and on the left side of the page is a chance to "Sign in".

If you can, Sign into the account using the old email address,

Next... the more familiar "logged in" web page appears, with your account name (first name) and a tiny people icon displayed at the top right corner.

Click on your name > Settings 

Which "should" open your My Account information webpage.

You can (should be able to) edit your email address in section "Account Information"

If you can do that, this changes the "owner" of the account to the new email address.

Once the account email has been successfully switched to the new email, use that email address (and it's password) to log into HP Smart / HP Connected website.

Next...

HP Smart for Windows (the application on your computer or Mobile device) might pick up the new information OR it might balk, act weird, and perhaps even make some weird demand that you create a new account.

If you see the odd "create a new account" menu,

Do that - and enter the exact (new owner) email address, enter the password (likely not changed), and the same phone number.

This is where I am not sure what will happen.

Hopefully, one of two things:

You will see a "red" message right under the "new" email / account name that says, in effect, 

You have an account, click "here" to sign-in...

So, click the "red" bits that tell you to use the existing account...

Apps stick, whirls, and finally logs in

Or

The app will figure out what to do and will just log you in to your HP Smart application without you having to click red messages or jump around.

What happened??

Just bad timing, perhaps, that you needed to make this change at the same time that HP Smart / HP Connected Website has been through some kind of metamorphosis.   What?  Things have been weird with HP Smart for days - what you are having to do just because you moved MIGHT be tangled up on that mess.

OK.

So, it might work.

If it does NOT work, don't despair.

We can send this off to Review and have an agent try to untangle the login and your HP Smart application (be that HP Smart for Windows on your PC or your HP Smart for Mobile that you would use from your phone, for example).

I hope this all makes sense - there is a lot going on AND I am typing this on the fly as I figure out what I THINK is going on.

Regardless, it can be fixed - somehow, it can be fixed.

Let me know...

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