How to unlock settings that are blocked by administrator

[PedroB84]

I have a printer HP OfficeJet 8015 and when I try to change some settings in the printer panel, most of the settings have a lock and does not allow me to change anything.

I can't  access the network settings to fix the wireless connection and it can only function when using HP smart app directly.

After searching in hp foruns the advise is to reset, which I have done it and didn't  work.

Any help on this would be very appreciated.

[sandytechy20]

@PedroB84

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.