• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-26-2020 07:50 AM

HP Recommended
Product: HP Color Laser 150a
Operating System: Microsoft Windows 10 (64-bit)

Please, I need support from an agent to solve an issue I have with a brand new HP Color Laser 150a. It says I still have the warranty but they would not provide a case number so it has been impossible to talk to an agent and I really need to go back on the firmware so that I can use the printer in my business. Please help me out someone from HP.

Category:
2 REPLIES 2

‎12-26-2020 09:18 AM

HP Recommended

I was just scammed, thought it would help to post my problem here but HP never responded and instead I had to deal with a scammer. Nevermind the stupid printer. If HP wants to screw their customers by not allowing 3rd party cartridges then I will just throw the printer in the trash. Thanks for nothing HP.

Was this reply helpful? Yes No

‎12-26-2020 11:48 AM

HP Recommended

Hey @Kaegin 

As for scammers in the community:



Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.



Only call numbers from people who have a HP badge on their profile page.



If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.



Thank you!



Kind regards,



MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.