Hp 3755 USB not connecting with ACER 5749z...

[pevenden]

printer will not connect via USB to the laptop.... although it did on initial setup previously. i get the beebs when i connect or disconnet the USB cable... but the computer won't connect so i can print.

The printer icon shows up, says it's active, but is greyed out.

Have uninstalled, reinstalled, rebooted... gone through various diagnostic programs (HP, Windows.. etc) to no avail.

[Dvortex]

Hello, @pevenden - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help you with the printer issue!

Going through your post, I see that you are facing issues while installing the Deskjet printer using the USB on your windows 10 laptop. I’d suggest a clean install to try and fix this issue. Here are the steps:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software12/COL22550/Im-61751-4/ljM1319-hb-pnp-win64-en.exe and install the software.
• Connect the USB cable only when prompted.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[pevenden]

i insstalled the web pack dj3700 full web pack for the printer... the link you provided is for a different printer i think.

anyway, as it installs it gets to the page to connect the USB and spends a bit thinking, the shows up with the X on the USB cable on the picture.

[pevenden · Accepted solution]

Apparently win10 was not accepting the driver that was provided.... I worked with another person and we were able to come up with a different driver that worked...

now fixed...

[sandytechy20]

@pevenden

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

Cheers.