cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
5 3 0 0
Message 1 of 7
216
Flag Post

Hp 3830 printer is not printing color

HP Recommended
Hp 3830 printer
Microsoft Windows 10 (64-bit)

Please help how do i fix this issue- printer is not printing color eventough i choose color. I did clean cathridge test and colors look fine as well as printed a report. please help!

6 REPLIES 6
Highlighted
HP Support Agent
HP Support Agent
14,617 14,596 1,133 1,126
Message 2 of 7
Flag Post
HP Recommended

@miss_genius4, Welcome to HP Support Community!

 

This could be an issue with the printer drivers installed on your computer. Let us try some steps to resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Highlighted
Author
New member
5 3 0 0
Message 3 of 7
Flag Post
HP Recommended

I uninstalled the driver and then re downloaded. How often should I do this to ensure the color printer works

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,617 14,596 1,133 1,126
Message 4 of 7
Flag Post
HP Recommended

@miss_genius4

 

You do not have to do this often. This should take care of the issue. 

 

Always ensure the printer firmware is updated. 

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 5 of 7
Flag Post
HP Recommended

How do i know when to update the firmware?

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 6 of 7
Flag Post
HP Recommended

I just printed it is no longer printing in color... what now?

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,617 14,596 1,133 1,126
Message 7 of 7
Flag Post
HP Recommended

@miss_genius4

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Uninstall the printer drivers and Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation