Hp 419 printer scans only if connected via usb otherwise it prints

[Cvp24855]

H P 419 printer in my windows 11 pc prints documents and photos but scans only if i connect to my pc via usb.  printer connected to WiFi direct no problem. only for scanning i have connected the Printer to my pc via usb

[Cvp24855]

I tried with HP Smart in all possible ways but it failed. expecting your reply

[Dragon-Fur · Accepted solution]

@Cvp24855 

Welcome to the HP Community Forum.

If not already done,

Try / Consider...

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Wireless Connection

Restart Everything, including the router that controls your network.

This might be enough to fix whatever is causing the problem.

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Printer Software

Job errors can be -- and are frequently -- caused by corrupted printer software.

If you have not done so...

If the Full Feature software is installed,

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check for lurking bits of printer / printer software in Devices and Printers - Remove if found and Restart the computer

Next,

Install a fresh copy of the printer software

Restart the computer and log in

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Ink Tank Wireless 410 series Full Software Solution 

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HP Smart - Windows

If you wish to try and fix HP Smart -- and not already done so -- Reset the HP Smart Application.

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Ink Tank Wireless 419 

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