• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 11

H P 419 printer in my windows 11 pc prints documents and photos but scans only if i connect to my pc via usb.  printer connected to WiFi direct no problem. only for scanning i have connected the Printer to my pc via usb

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cvp24855 

 

Welcome to the HP Community Forum.

 

If not already done,

Try / Consider...

 

================================================

Wireless Connection

 

Restart Everything, including the router that controls your network.

This might be enough to fix whatever is causing the problem.

 

================================================

Printer Software

 

Job errors can be -- and are frequently -- caused by corrupted printer software.

If you have not done so...

 

If the Full Feature software is installed,

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check for lurking bits of printer / printer software in Devices and Printers - Remove if found and Restart the computer

 

Next,

Install a fresh copy of the printer software

Restart the computer and log in

 

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Ink Tank Wireless 410 series Full Software Solution 

 

 

===========================================

HP Smart - Windows

 

If you wish to try and fix HP Smart -- and not already done so -- Reset the HP Smart Application.

 

Check / Run Windows Updates > Install any pending updates

 

Next,

Restart everything, including the router that controls your network.

 

 

Open and Check HP Smart

 

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

 

 

No Joy?

Reset HP Smart Application - Windows

 

Next,

Reset the HP Smart application - This action removes the app data.

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

= = = = = = = = = = = = = = = = = = = = = = = = = = =

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Ink Tank Wireless 419 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

I tried with HP Smart in all possible ways but it failed. expecting your reply

HP Recommended

@Cvp24855 

 

Welcome to the HP Community Forum.

 

If not already done,

Try / Consider...

 

================================================

Wireless Connection

 

Restart Everything, including the router that controls your network.

This might be enough to fix whatever is causing the problem.

 

================================================

Printer Software

 

Job errors can be -- and are frequently -- caused by corrupted printer software.

If you have not done so...

 

If the Full Feature software is installed,

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check for lurking bits of printer / printer software in Devices and Printers - Remove if found and Restart the computer

 

Next,

Install a fresh copy of the printer software

Restart the computer and log in

 

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Ink Tank Wireless 410 series Full Software Solution 

 

 

===========================================

HP Smart - Windows

 

If you wish to try and fix HP Smart -- and not already done so -- Reset the HP Smart Application.

 

Check / Run Windows Updates > Install any pending updates

 

Next,

Restart everything, including the router that controls your network.

 

 

Open and Check HP Smart

 

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

 

 

No Joy?

Reset HP Smart Application - Windows

 

Next,

Reset the HP Smart application - This action removes the app data.

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

= = = = = = = = = = = = = = = = = = = = = = = = = = =

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Ink Tank Wireless 419 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.