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‎04-02-2020 12:13 PM

HP Recommended

I have installed that driver multiple times with no change in problem. Have uninstalled and started from scratch many times. Have uninstalled and reinstalled  the HP Smart application.

 

Clearly we are going around in circles.

 

Please elevate my case so I can get it resolved.

 

Thank you.

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‎04-03-2020 12:17 PM

HP Recommended

@c817k

 

I appreciate your efforts in trying to resolve the issue. This requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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