Hp Deskjet 2451 problems

[Kenzieday]

Hey. I have an HP Deskjet 2541 printer and I rarely use it. I go to print something today and both cartridge lights, the exclamation point light and connection light are all lit up. It won't let me hit the power button to turn it off and when I unplug it and plug it back in, it comes on and has the same lights on. I put new ink cartridges in there that are meant for this printer. Does anyone have any tips or knows whats going on? 

[TEJ1602]

@Kenzieday, Welcome to HP Support Community!

Follow the steps below-

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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