Hp Deskjet 2700 wont print ink even though the ink catridges are still full and are genuine HP ink

[Ja_P]

Printer is a Deskjet 2700. Cartridges are full and genuine HP cartridges.

Have followed steps on printer settings to clean printer heads and the problem remains unsolved.

Look for ward to some help.

Thanks

[A_Gayathri]

Hi @Ja_P,

Welcome to the HP Support Community

I understand you are facing an issue with your Deskjet 2700. wont print ink. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Perform an alignment

Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.

Load plain white paper in the input tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Align or Align Printheads to start the alignment.

click here and follow the steps No black ink, wrong colors, other print quality issues
 

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!