Hp Deskjet F4180 Printer will not scan or copy

[Tom621]

Deskjet f4180 will not scan or copy since going to Windows 10, but does print. Error  message says Photosmart software not running. I have uninstalled software twice and re-installed, but still get same error. Tried updating driver, but response tells me I have latest drivers.

What next?

[Riddle_Decipher]

@Tom621

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand your HP Deskjet F4180 Printer will not scan or copy

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt a hard reset to release excessive static that could cause such issues?

If you haven't here's what we need to do:

please try the steps precisely as mentioned below:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, it's possibly a hardware malfunction:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!