Hp ENVY 5020 stuck on boot up screen loads but only fills 2 dots. Can't find where to reset it.

[Whidz]

Hp Envy 5020 stuck on the boot up screen. Loads the bar but only fills 2 dots underneath then stops. How do I reset it please?

[Raj_05]

Hi @Whidz,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5020 printer is stuck on the boot-up screen and doesn't proceed beyond a certain point, you can try the following steps to troubleshoot the issue.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Ensure that there are no paper jams inside the printer. Open the printer cover and check all areas for any stuck paper.

Reset the Printer:

• Locate the power button on your printer.
• Press and hold the power button for about 15 seconds until the printer turns off completely.
• Wait for a few seconds, then turn the printer back on.

Update Firmware:

• Check if there are any available firmware updates for your HP ENVY 5020 on the HP website.
• If updates are available, follow the instructions provided to update the firmware.

Factory Reset:

• If the issue persists, you may need to perform a factory reset. Keep in mind that this will reset all settings on the printer.
• Look for a reset button or a combination of buttons on your printer. Refer to the printer's manual for specific instructions on performing a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support