Hp Easy Start - hanging/spining on "Checking your software needs"

[MFF01]

Hi

I have downloaded the latest HP Easy Start version 16.5.6 dated Mar 18 2024 from

https://support.hp.com/us-en/drivers/hp-easy-start/7376041

It finds my printer connected on the USB port,  HP OfficeJet J4500 Series

(in fact it is HP OfficeJet J4580 all in one printer)

HP Easy Start then moves onto to "Checking your software needs" 

and just hangs and spins there indefinitely.

I have rebooted/restart multiple times, remove the printer etc. but it still it fails.

When I look in the

C:\Users\xxxxxxxx\AppData\Local\Temp\HP.EasyStart.log

file it shows Page Not Found error, so it seems the HP website is missing the required page.

Can this be fixed please and the page put in the right location please?

2024-05-16 23:57:45.6869] - [5] - Debug : WsdDiscovery.WsdDiscoveryProvider.MoveNext() - Starting Discovery...
[2024-05-16 23:57:45.7088] - [5] - Debug : WsdDiscovery.WsdDiscoveryServer.MoveNext() - WsdDiscoveryServer::Start(IPAddress hostIp, Envelope env)
[2024-05-16 23:57:45.7537] - [5] - Debug : WsdDiscovery.WsdSoapBase.MoveNext() - SoapBase::SoapMulticast
[2024-05-16 23:57:45.7537] - [8] - Debug : PrinterDiscovery.DiscoveryManager.MonitorDiscovery() - MonitorDiscovery
[2024-05-16 23:57:46.1108] - [1] - Debug : OwsCommunication.OwsActionManager.MoveNext() - Response Statuscode = OK
[2024-05-16 23:57:46.1108] - [1] - Debug : OwsCommunication.OwsActionManager.MoveNext() - EncryptGAData - Status
[2024-05-16 23:57:46.1108] - [1] - Debug : OwsCommunication.OwsActionManager.MoveNext() - Got EncryptGAData Response
[2024-05-16 23:57:46.5716] - [4] - Debug : PrinterDiscovery.UsbDiscovery.DiscoverInstalledUsbPrinters() - FAX completed
[2024-05-16 23:57:46.5716] - [4] - Debug : PrinterDiscovery.UsbDiscovery.CheckAndExtractName() - CheckAndExtractName - start
[2024-05-16 23:57:46.5716] - [4] - Debug : PrinterDiscovery.UsbDiscovery.DiscoverInstalledUsbPrinters() - USB printer found : HP OFFICEJET J4500 SERIES
[2024-05-16 23:57:46.5756] - [4] - Debug : PrinterDiscovery.UsbDiscovery.DiscoverInstalledUsbPrinters() - created HpDevice. calling _eventAggregator.PublishOnUIThread
[2024-05-16 23:57:47.3216] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:47.3216] - [10] - Debug : ConnectWireless.WifiApi.GetSingleActiveWirelessInterfaceGuid() - Getting the Single Active Wireless Interface Guid.
[2024-05-16 23:57:47.3216] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:47.3216] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:47.3216] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_5_6.exe
[2024-05-16 23:57:47.3216] - [10] - Debug : ConnectWireless.ManagedWiFi.GetInterfaceList() - _clientHandle != IntPtr.Zero
[2024-05-16 23:57:47.3216] - [10] - Debug : ConnectWireless.ManagedWiFi.GetInterfaceList() - result : 0
[2024-05-16 23:57:47.3296] - [10] - Debug : ConnectWireless.WifiApi.GetSingleActiveWirelessInterfaceGuid() - Found 1 interfaces
[2024-05-16 23:57:47.3296] - [10] - Debug : ConnectWireless.ManagedWiFi.GetInterfaceList() - _clientHandle != IntPtr.Zero
[2024-05-16 23:57:47.3296] - [10] - Debug : ConnectWireless.ManagedWiFi.GetInterfaceList() - result : 0
[2024-05-16 23:57:47.3296] - [10] - Debug : ConnectWireless.WifiApi.GetPrimaryInterface() - interfaceList.Interfaces[i].isState == ManagedWiFi.WlanInterfaceState.WlanInterfaceStateConnected
[2024-05-16 23:57:47.3296] - [1] - Debug : PrinterDiscovery.DiscoveryManager.MoveNext() - printer in Discovery Manager : HP.AppData.HpDevice
[2024-05-16 23:57:47.3296] - [1] - Debug : PrinterDiscovery.DiscoveryManager.MoveNext() - inside lock
[2024-05-16 23:57:47.3296] - [1] - Debug : PrinterDiscovery.DiscoveryManager.MoveNext() - usb printer found
[2024-05-16 23:57:47.3296] - [1] - Info : PrinterDiscovery.DiscoveryManager.MoveNext() - PrinterModelNameFound=HP OFFICEJET J4500 SERIES
[2024-05-16 23:57:47.3405] - [1] - Debug : PrinterDiscovery.DiscoveryManager.MoveNext() - adding printer to list
[2024-05-16 23:57:47.3405] - [1] - Debug : PrinterDiscovery.DiscoveryManager.MoveNext() - getting product image
[2024-05-16 23:57:47.3405] - [4] - Debug : PrinterDiscovery.UsbDiscovery.DiscoverInstalledUsbPrinters() - Adding UsbDiscovered printer HP OFFICEJET J4500 SERIES
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - DeployedId=OLRpRbOanWVuRhSGOSLT04UKDLkSDodnfPc2X6WpU8HnVc4AyBJQVCwUrZOHG4yw
[2024-05-16 23:57:47.3405] - [1] - Debug : EasyStart.ShellViewModel.MoveNext() - DeployedId without Encryption=148cf452-7660-4882-aaf1-3d9478eedca5
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - AppName=HP.EasyStart
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - AppVersion=16.5.6.0
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OperatingSystem=10.0
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSVersion=10.0
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSVersionString=Microsoft Windows NT 10.0.19045.0
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSArchitecture=64bit
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSServicePack=0
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSServer=False
[2024-05-16 23:57:47.3405] - [1] - Info : EasyStart.ShellViewModel.MoveNext() - OSCulture=en-IE
[2024-05-16 23:57:47.6417] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 16.3 Mbytes
[2024-05-16 23:57:47.6417] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:47.6417] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:47.6417] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:47.6417] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_15_9_11.exe
[2024-05-16 23:57:48.0886] - [6] - Error : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - WebException caught: ProtocolError, downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_15_9_11.exe - The remote server returned an error: (404) Not Found.
!!!!!!!!!!!!!!!!!!!
System.Net.WebException The remote server returned an error: (404) Not Found. System.Net.WebResponse GetResponse() at System.Net.HttpWebRequest.GetResponse()
at HP.SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb(Uri downloadUri)
SoftwareDownloadManager.GetSwPackageListFromSwls => SoftwareDownloadManager.CreateSoftwarePackage => SoftwareDownloadManager.GetPackageSizeMb
!!!!!!!!!!!!!!!!!!!
[2024-05-16 23:57:48.1085] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 0.0 Mbytes
[2024-05-16 23:57:48.1085] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:48.1085] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:48.1085] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:48.1085] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_1_9.exe
[2024-05-16 23:57:49.3508] - [4] - Debug : PrinterDiscovery.UsbDiscovery.StopDiscovery() - Stopping Discovery...
[2024-05-16 23:57:49.5961] - [6] - Error : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - WebException caught: ProtocolError, downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_1_9.exe - The remote server returned an error: (404) Not Found.
!!!!!!!!!!!!!!!!!!!
System.Net.WebException The remote server returned an error: (404) Not Found. System.Net.WebResponse GetResponse() at System.Net.HttpWebRequest.GetResponse()
at HP.SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb(Uri downloadUri)
SoftwareDownloadManager.GetSwPackageListFromSwls => SoftwareDownloadManager.CreateSoftwarePackage => SoftwareDownloadManager.GetPackageSizeMb
!!!!!!!!!!!!!!!!!!!
[2024-05-16 23:57:49.5961] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 0.0 Mbytes
[2024-05-16 23:57:49.5961] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:49.5961] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:49.5961] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:49.5961] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/Win10/HPEasyStart_16_5_6.exe
[2024-05-16 23:57:49.6310] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 16.3 Mbytes
[2024-05-16 23:57:49.6579] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:49.6579] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:49.6579] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:49.6699] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.ConstructSwlsQueryUri() - SWLS query for modelName = WinSWSetup
[2024-05-16 23:57:49.6699] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.ConstructSwlsQueryUri() - SWLS Query Url: https://h20614.www2.hp.com/ediags/solutions/software/v3?client=WinSwSetup20&os=Windows+NT+10.0&lc=en...
[2024-05-16 23:57:50.2554] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_16_5_6.exe
[2024-05-16 23:57:50.3542] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 16.3 Mbytes
[2024-05-16 23:57:50.4429] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:50.4429] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:50.4429] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:50.4429] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_5_6.exe
[2024-05-16 23:57:50.5476] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 16.3 Mbytes
[2024-05-16 23:57:50.6045] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:50.6045] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:50.6045] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:50.6045] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_15_9_11.exe
[2024-05-16 23:57:50.7497] - [6] - Error : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - WebException caught: ProtocolError, downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_15_9_11.exe - The remote server returned an error: (404) Not Found.
!!!!!!!!!!!!!!!!!!!
System.Net.WebException The remote server returned an error: (404) Not Found. System.Net.WebResponse GetResponse() at System.Net.HttpWebRequest.GetResponse()
at HP.SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb(Uri downloadUri)
SoftwareDownloadManager.GetSwPackageListFromSwls => SoftwareDownloadManager.CreateSoftwarePackage => SoftwareDownloadManager.GetPackageSizeMb
!!!!!!!!!!!!!!!!!!!
[2024-05-16 23:57:50.7497] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.CreateSoftwarePackage() - packageSize: 0.0 Mbytes
[2024-05-16 23:57:50.7497] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocale : en-IE
[2024-05-16 23:57:50.7626] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - CurrentLocation : Ireland
[2024-05-16 23:57:50.7626] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.MapPackageElements() - Software package received : Other
[2024-05-16 23:57:50.7626] - [6] - Debug : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - GetPackageSizeMb downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_1_9.exe
[2024-05-16 23:57:50.7626] - [6] - Error : SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb() - WebException caught: ProtocolError, downloadUri: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL114452/HPEasyStart_16_1_9.exe - The remote server returned an error: (404) Not Found.
!!!!!!!!!!!!!!!!!!!
System.Net.WebException The remote server returned an error: (404) Not Found. System.Net.WebResponse GetResponse() at System.Net.HttpWebRequest.GetResponse()
at HP.SoftwareDownload.SoftwareDownloadManager.GetPackageSizeMb(Uri downloadUri)
SoftwareDownloadManager.GetSwPackageListFromSwls => SoftwareDownloadManager.CreateSoftwarePackage => SoftwareDownloadManager.GetPackageSizeMb
!!!!!!!!!!!!!!!!!!!

Thank you.

[Raj_05]

Hi @MFF01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a frustrating issue with HP Easy Start. I can offer some troubleshooting steps and alternative solutions that might help resolve your problem.

• Check Internet Connection: Ensure that your internet connection is stable and working properly. Sometimes, connectivity issues can cause software installation processes to hang or fail.
• Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings can interfere with software installation processes. Try temporarily disabling these security measures while running HP Easy Start.
• Run as Administrator: Right-click on the HP Easy Start executable file and select "Run as Administrator" to give it elevated permissions. This might help bypass any permission-related issues.
• Compatibility Mode: If you're using a newer version of Windows, try running HP Easy Start in compatibility mode for an older version of Windows (e.g., Windows 7 or Windows 8). To do this, right-click on the executable file, select "Properties," go to the "Compatibility" tab, and check the box for "Run this program in compatibility mode for," then select the desired Windows version.
• Alternative Installation Methods: Instead of using HP Easy Start, you can try manually downloading and installing the necessary drivers and software for your HP OfficeJet J4580 printer from the HP website. Navigate to the support page for your printer model and look for the drivers section. Download the drivers compatible with your operating system and install them manually.

As for the missing page error in the HP EasyStart log file, it could be a temporary issue with the HP website or a problem with the software itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MFF01]

Hi Aiden,

I am sorry that is the most useless reply I have ever seen.

Did you not read the messages?

It clear shows the log file saying there is a missing page/link on the HP website - error coded 404 Page not found.

Please come back with something helpful,

Thank you

[Raj_05]

Hi @MFF01,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support