Hp Ink Tank Wireless 410 no printing, only test page

[tefatenu]

I have a fresh install of windows 7 32bits, perfectly working... so I started to install the software for my printer Hp Ink Tank Wireless 410 downloaded from hp site... followed the steps everything ok... Now when I try to print from a notepad or a word document or any other document it dosn't work...If I print using my phone or other device it works...

So I uninstalled/reinstalled the software like 10 times and nothing...

If I execute Hp Doctor Scan it says everything is fine with my printer.. and gives me an option to print a TEST page.. I press there and there is no TEST PAGE...so I press skip... then it gives me like a second type of test page, I select print it and it prints it... thats the only page it prints my printer...

When I send a document to print and I check on the queue it says "printing... "and some seconds later it changes to "eliminating.." and dosn't print anything...

So what I tried?

I activated administrator user on my pc and unistalled all the software and did a fresh install like 10 times and nothing...

Don't know what to do, any help? Thanks in advance...

P.D: another page that prints is if I go to support on the software and select align cartridges that option print the test page also.. so in total two types of test page prints but not the rest...

[Kumar0307]

@tefatenu, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from your Win PC. Let us try these steps:

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

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