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‎10-19-2022 10:29 AM - edited ‎10-19-2022 10:29 AM

HP Recommended
Product: HP LaserJet Enterprise M507dn
Operating System: Microsoft Windows 11

I have a new HP Laserjet M507dn running on Windows 11. I installed the latest software/drivers from HP's website. Each time I restart my computer, I have to re-enable the Duplex Unit (mark it "Installed" under Device Settings). How can I fix this problem of not recognizing the Duplex Unit?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 03:14 PM

HP Recommended

If Windows 11 I would use the V4 driver as it provides a better integration with Microsoft.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎10-19-2022 10:52 AM

HP Recommended

Is this a locally installed printer or is this a networked shared printer? If network shared you need to update the printer on the print server. If this is local you could try turning off "Let Windows manage my default printer"

Repairatrooper_0-1666198314375.png

I would also suggest that you might want to download the HP Smart UPD driver and use that instead of the dedicated driver.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-19-2022 12:30 PM - edited ‎10-19-2022 12:46 PM

HP Recommended

Thank you for your response.

 

It's a local printer, and the "Let Windows manage my default printer" option is off.

 

How do I know whether to download the V3 HP Smart Universal Printing Driver (SUPD) or V4 HP Smart Universal Printing Driver (SUPD)? I have a 64-bit system, Windows 11 Home, Version 22H2.

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‎10-19-2022 03:14 PM

HP Recommended

If Windows 11 I would use the V4 driver as it provides a better integration with Microsoft.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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