Hp OfficJet 7740 fails to install driver on Windows 10 after KB5001330 Build 19041.928

[MasterTKD]

Cannot print to HP Officejet Pro 7740.  Tried reinstalling printer drivers via HP Smart, manually using TCP/IP address and cannot get Windows applications to see the printer.  The printer is found on the network via ping both with IP address and Host name.  When trying to Add the Printer via Windows, sometimes the printer is found and sometimes the printer is not found.  If found, I will try to install it and the program hangs at Connecting....  When using the IP address to configure the printer, it will not connect.  When trying again to install, I will see the printer but then a "Driver is unavailable" message below the printer.  HP Print and Scan Doctor will also see the printer, but will not fix the problem.  I cannot use this printer anymore and I am running a business.  I need this printer to work ASAP.  I have seen past posts on this, but not a resolution from HP.

You should have all the information now to help.  I need a solution ASAP.

[KrazyToad]

@MasterTKD

Welcome to HP Support Community

I would like to help

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ7740/OJ7740_Full_WebPack_40.12.1161_1.exe and follow the onscreen instructions

Thank you

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