Hp Smart - We're sorry something went wrong

[mbfx]

Printer stopped working, was all setup and fine. turned on and didn't work. reset and tried to set up again - HP Smart now doesn't work on Laptop anymore either, tried on phone got an eror:EBS00P0010. Tried the HPEasyStart also, finds and connects to printer then ends with unknown error.  HP DeskJet 2723 All-in-One Printer, 

cn04r2a00d

Product Number

7FR55B

[A_Gayathri]

Hi @mbfx.

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering issues with your HP DeskJet 2723 All-in-One Printer and the HP Smart app - We're sorry something went wrong error: EBS00P0010. Here are some troubleshooting steps you can try to resolve the issue:

Restart Devices: Sometimes, a simple restart of your printer, laptop, or smartphone can resolve connectivity issues. Turn off your printer, laptop, and smartphone, wait for a few minutes, and then turn them back on.

Check Network Connection: Ensure that your printer, laptop, and smartphone are connected to the same Wi-Fi network. Sometimes, connectivity issues arise if devices are on different networks or if there are network problems.

Update HP Smart App: Make sure that you have the latest version of the HP Smart app installed on your laptop and smartphone. If not, update the app from the respective app stores (Google Play Store for Android devices and Apple App Store for iOS devices).

Forget Printer from HP Smart: On your laptop and smartphone, try removing the printer from the HP Smart app settings and then re-adding it. This can sometimes help resolve connectivity issues.

Reset Printer Network Settings: You can try resetting the network settings on your HP DeskJet 2723 printer. Usually, there's a network or wireless setup menu on the printer's control panel where you can find options to reset network settings.

Check for Firmware Updates: Visit the HP Support website and check if there are any firmware updates available for your HP DeskJet 2723 printer. Updating the printer's firmware can sometimes resolve compatibility issues.

Please refer to this document

HP printers - 'We're sorry, something went wrong' error (EBS00P0004)

HP DeskJet 2723 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!