Hp Utility App crashes

[ACD54]

Running the "HP Utility.app" on a MacBook Pro running MacOS 11.1 "Big Sur".

Hp printer is HP LaserJet Pro MPF M428fdw

The app opened and runs normally unless you click on the "Supplies Status" icon. If you do, it crashes, resulting in the following crash report:

"

Process: HP Utility [37595]
Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Identifier: com.hp.printerutility
Version: 5.46.0 (5.46.0.2015)
Build Info: Unknown-2015~2015
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HP Utility [37595]
User ID: 501

Date/Time: 2020-12-18 13:23:03.063 +0800
OS Version: macOS 11.1 (20C69)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: 4818B246-D948-CE91-0413-FF07093A4FD2

Time Awake Since Boot: 99000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffff00
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [37595]

"

Anyone with any ideas?

[ShlomiL · Accepted solution]

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the latest printer drivers for Big Sur:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi

[ACD54]

Hi Shlomi, that worked a treat. HP Utility-app now doing what it should.

Thanks