Hp envy 4520 won’t print in colour from windows 11 no option to switch off greyscale

[Simon99999]

Word or excel sheets or pdfs printed from the PC won’t print in colour (but SAME documents will print in colour when printed from an iPad)

I have : installed latest PC firmware, installed latest printer firmware, installed latest windows 11 patches, removed and reinstalled the printer drivers using HP Smart. 
In Word I have checked the box to print in colour.

i have checked printer preferences via Control Printers utility but there is no option to turn off greyscale 

any ideas?

[Rainbow23 · Accepted solution]

Hi @Simon99999

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that your HP ENVY 4527 All-In-One Printer does not print in color.

Please follow the steps listed below to uninstall and reinstall the drivers.

Step 1: Please follow the steps to uninstall the drivers from this link

Step 2: Download and install the drivers from this link

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Simon99999]

Many Thanks - it worked !!!!

Please note that I had to do an additional step i.e. use HP SMART to complete the connection between the PC and printer using the new drivers.

[Rainbow23]

Hi @Simon99999

That's great! Happy to hear that.

Appreciate you time and patience.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!