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‎08-16-2025 01:14 PM

HP Recommended

Trying to setup a brand new Envy 6555e printer. Continue to get errors that the cartridges do not work. 

have tried to remove and reinstall the cartridges, used a lint-free cloth to gently clean the copper electrical contacts on the cartridges and inside the printer's carriage, and even reset the printer. 

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1 REPLY 1

‎08-19-2025 03:21 AM

HP Recommended

@Jsprinter, Welcome to the HP Support Community 

  

I understand you are facing an issue with SETUP cartridges. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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