Hp envy 7645

[Betsy97]

My laptop has always printed to this printer but within the last two months says, “printer needs attention” and will not print from my laptop

[A_Gayathri]

Hi @Betsy97,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 7645 e-All-in-One Printer is having trouble communicating with your laptop, resulting in the "printer needs attention" message. Here's a step-by-step guide to troubleshoot the issue:
 

Steps to Fix the Issue:

Check Printer Status:

• Ensure the printer is turned on, connected to the same network as your laptop, and has paper and ink.
• Check the printer's screen for any specific error messages or alerts.

Restart Devices:

• Power off the printer and unplug it from the power source.
• Restart your laptop.
• After a minute, plug the printer back in and turn it on.

Clear Print Queue:

• On your laptop, go to the Control Panel > Devices and Printers.
• Right-click on your HP ENVY 7645 and choose See what's printing.
• If there are stuck jobs, clear the queue by selecting them and clicking Cancel.

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for the HP ENVY 7645.
• Install the updated driver and restart your computer to ensure everything is set up properly.

Re-add the Printer:

• In Devices and Printers, right-click on your printer and choose Remove device.
• Then click on Add a printer and follow the prompts to re-add your printer.

HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This tool can automatically diagnose and resolve printing issues.

Check Network Connection:

• Verify that your laptop and printer are on the same Wi-Fi network.
• You may need to reconnect your printer to the network by using the printer's control panel.

Firewall/Security Software:

• Sometimes, firewall or security software can block communication between your laptop and the printer. Temporarily disable them and see if you can print.

Test from Another Device:

• Try printing from another device (e.g., smartphone or another laptop) to determine if the issue is isolated to your laptop or is printer-wide.

Refer to this document:  HP ENVY 7645 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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