Hp laserjet 1018 between "not connected" and "offline"!

[baran_11]

Hi

My printer is HP 1018

The printer cable is flawless.
But the printer fluctuates between "not connected" and "offline"! And does not print.
Sometimes it is offline. Sometimes it gives the message that it is not connected! Sometimes it prints continuously, but if there is an interval between prints, it does not print anymore!

[Jay_G24 · Accepted solution]

Hi @baran_11,

Welcome to the HP Support Community.

I'd like to help!

I understand you are faicng a printer offline issue with USB setup.

Troubleshoot the printer USB connection

• Check the USB cable for damage and recommended length, and then restart your printer and computer.
• Turn off the printer and the computer.
• Disconnect the USB cable from the computer and printer, and then inspect the cable.
• If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
• If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.
• Connect the cable to the printer.
• Turn on the computer, and then wait for the start up process to complete.
• Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[baran_11]

Hello. thank you so much. I did all this, but the problem was not solved.
Sometimes the problem is solved! Sometimes it hurts a lot.
I bought a new cable and tested it on all ports, but the problem was not solved.
I also ran HP Doctor, the problem was not solved.
Anyway, thank you for your help.

[Jay_G24]

Is the issue resolved?

Are you able to print?

Let me know!

[baran_11]

Hi.

NO!

[Jay_G24]

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

If the error persists, Try installing the printer with windows built-in driver

Let me know how this goes!

[baran_11]

Hi

Thank you so much.

The problem was solved.