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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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Typically this is caused by a firmware error and performing a preboot format and reinstalling the firmware should fix it. To get to the preboot menu, power on the device and watch the HP logo on the screen. When the 1/8 count up appears, touch the HP logo (assuming you have a touch screen, otherwise press the X button). Go to the administrator menu and you will find the options you need there.
As a note, this behaviour is often caused by a failing boot drive and it might need to be replaced.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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