Hp laserjet p1102w driver software don't work

[Wenjun1]

My laserjet printer 1102w stopped to connect to wifi network. Via usb to print is no problem.  To solve the problem I downloaded hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO.exe , double click to install and I see it is extracting. However, after the extraction, nothing happened. I checked previous forum discussion and found this one:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-P1102W-is-not-working/m-p/7005430#M363456

I did accordingly, I browsed to C:\LJP1100_P1560_P1600_Full_Solution from Windows Explorer, double click HpSetup.exe. I clicked "add another printer", next selected correct printer series, then next selected "Configure to print over the Wireless network", then next. But the message box disapper and again nothing happened.

Does anybody have any idea what's wrong here? How can I get my printer wifi connected?

Thanks in advance for your answers.

Regards,

Wenjun Jiang

[Kumar0307 · Accepted solution]

@Wenjun1, Welcome to the HP Support Community!

Performing a clean installation of HP Full featured driver may help. Let us try these steps: 

Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.
13. Note: Disconnect the USB cable if connected, the software will prompt while installation.

Check for any pending Windows update

Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If the issue persists, click here to download HP Print and Scan Doctor for diagnostics.

Once downloaded, run the file and click on 'Fix printing'.

For more info on connecting the printer to the wireless network, click here

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wenjun1]

Thank you Kumar0307, I did all you wrote and problem solved. After download hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO.exe, by double-click there is still nothing happening, but then by double-click on HpSetup.exe in the file folder C:\LJP1100_P1560_P1600_Full_Solution, installation started as normal. Thank you for your detailed explanation and your time.

[atharva_gp]

@Wenjun1,

I'm replying on behalf of @Kumar0307 as he is unavailable for the day.

We are glad to know that the issue has been fixed.

Please feel to reach us back if you need any further assistance.

Cheers!!