Hp officejet pro 9730e wide format - used ink errer

[Jayjayboy]

• I bought a brand new set of original hp cartrages for the printer. However after installing them I get a message saying the black ink is used. And therefore the printer needs new ink to start up the printhead.  All the other colors work. Is there a way to bypass this in the printer settings so I can still print?

Thanks much 

[Irfan_06]

Hi @Jayjayboy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with the ink cartridges for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Jayjayboy]

Hey none of the suggested solutions worked. 

Now all the inks are not working. When I check the supplies it shows all the inks are unavailable. Initially it only showed the black ink as unavailable before I reset the printer. 

Imagine buying a product and gets no use from It. Problems from the moment I unlocked and turn it on.  I spend $200 on new ink and still nothing. 

Would downgrading the firmware help?

Thank you 

[Irfan_06]

Hi @Jayjayboy,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the printer hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support