Create an account on the HP Community to personalize your profile and ask a question
11-21-2021 12:48 PM
all they want to do is make you buy a new printer when there is absolutely nothing wrong with this version Deskjet 2514 (2510 series ) just got off the phone with tech support and their excuse is the firmware is obsolete to continue using on the newest version of macOS 12 they stopped writing drivers after osX came out
anyone who reads this... sorry your screwed ! go buy a new one... $109 at best buy
11-21-2021 09:04 PM
HP is really incredible, I have ask help and support from them on last week, until today no one reply to me even very simple reply rather than nothing, I really feel upset on that global brand. I'll not support their own product anymore in the future.
11-22-2021 02:26 PM
I downloaded the file from Iitkbum and can report, printing now successfully restored.
I greatly appreciate the help and support on this forum. I will be very suspicious/reluctant about doing the next Mac OS up-grade if it creates these printing issues.
Will also write to HP to add my comments about the unacceptably slow response from HP to sort out the printer driver issue.
11-26-2021 08:18 AM
To help those who have this issue - I have updated the package that worked for me on Mac OS 12.0.1 Monterey and put on this link which is valid till Nov 25th, 2021 - https://sendgb.com/mkA26DolzSr
Please post this again as that link has expired. Thanks.
11-27-2021 01:02 AM
in reply to those trying to use the out of date link or asking how to use the terminal code
You are better changing the package yourself as indicated in the initial instructions on MacRumors. This way you will know that only the very small change needed is being made. Otherwise there is a risk that someone will add malicious code in a future link!
HP really need to sort this out. There technical support guys rang after some delay and have no solution which now almost a month overdue.
Instructions from MacRumors and theapplecynic - with thanks
curl -o ~/Downloads/hpdrivers.dmg https://updates.cdn-apple.com/2020/macos/001-41745-20201210-DBC9B46B-88B2-4032-87D9-449AF1D20804/Hew...
hdiutil attach ~/Downloads/hpdrivers.dmg
pkgutil --expand /Volumes/HP_PrinterSupportManual/HewlettPackardPrinterDrivers.pkg ~/Downloads/hp-expand
hdiutil eject /Volumes/HP_PrinterSupportManual
sed -i '' 's/12.0/13.0/' ~/Downloads/hp-expand/Distribution
pkgutil --flatten ~/Downloads/hp-expand ~/Downloads/HP_Drivers_12.pkg
rm -R ~/Downloads/hp-expand
I would add do open and try to run the HP original installer first to get the certificate accepted then close it. The installer image should be your downloads folder for the above to work.
11-27-2021 01:06 AM
Take this directly to technical support at HP. Your commercial use case is exactly why they should be pushing a new installer out as soon as possible. You may find going via twitter instant messaging easier than fighting with the infuriating AI help system!!