Hp printer regionalize

[Cpg2967]

I bought HP Deskjet 4155e from US and moved to India last year. I have got new set of cartridges HP 805. When trying to print it shows error e0. Does my printer needs to be regionalized to India. Can you help with the steps

[Raj_05]

Hi @Cpg2967,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Cpg2967]

I have done all of these, can you share what needs to be done next? I understand from other posts that there will be a reset code you will be providing, can you share how to get to that screen?

[Raj_05]

Hi @Cpg2967, 

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support

[Cpg2967]

Hi @alden4, I am unable to get to Set New Regions window. When I right click on the "estimated cartridge level", it opens Tools tab, which shows cartridge level gauge, cartridge setting and printer information.  I am sending screenshots in the private message.  

[Cpg2967 · Accepted solution]

Hi @rachel571 @alden4 - can you please look into this and provide code to reset the region? I shared the screenshot through private message already