Hp smart app won’t recognize my 8028e printer

[Elliern]

The app just searches forever then says no printer found. I added an IP address from the printer. Still nothing. I uninstalled and reinstalled the app and turned the printer off and back on. Nothing works. If I can’t find a solution I will 

[Kumar0307]

@Elliern, Welcome to the HP Support Community! I’m here to help.

I understand the HP Smart app is not able to find the printer on the network. To assist you better, which device are you using to print?

• Restart the router, the printer, and the device

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If you are using an iOS device, make sure it is up to date.

For more info on how to use the HP Smart app, refer to - HP printer setup (HP Smart app)

Alternatively, you may install and use the printer via AirPrint driver

Refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!