Hp smart desktop app won't open - gets stuck on opening screen

[kiwanna]

This is on a brand new computer with windows 11 home edition and a brand new install of HP Smart. I try to open HP Smart and it just gets stuck eternally on the blue "HP Smart" opening screen and just does not go any further. Have tried uninstalling and reinstalling to no avail... The printer is an HP Deskjet 2623 that is functioning correctly (I can print and scan, and the scan doctor says there are no issues with it. The only problem is the HP smart app itself.

[sandytechy20]

@kiwanna

Welcome to the HP support community.

I understand that you are getting issues with the HP Smart app, I am glad to assist you.

This could be because of improper installation of the HP Smart app, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.