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‎05-10-2025 03:49 PM

HP Recommended

Ho smart says pin number is wrong but the pin is correct according to the manufacturer sticker 

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1 REPLY 1

‎05-12-2025 10:18 AM

HP Recommended

@Sahar9, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding PIN Issues!

We're thrilled to have the opportunity to assist you and provide a solution. 

 

Check for Typos: Ensure that you're entering the PIN correctly. It's common to misjudge similar-looking characters such as "0" and "O" or "1" and "I".

Verify Sticker Details: Double-check the sticker on your device for accuracy. PINs are case-sensitive, so ensure that capitalization matches.

Update HP Smart App: Ensure that your HP Smart app is updated to the latest version, as outdated software can sometimes cause connectivity issues.

Restart Device: Try restarting both your printer and the device from which you are trying to connect. This can resolve temporary glitches.

Reset Router/Network: Occasionally, network issues can prevent devices from connecting properly. Restart your router to refresh the network connection.

Use Alternative Setup Method: If the PIN method fails continually, consider using another setup method, such as USB installation or connecting via Wi-Fi Direct. 

 

Hope this helps!

Take care, and have an amazing day! 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

ZOEY7886
I am an HP Employee

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