Hp smart takes more than 30 minutes to load and still waiting

[Yondaros]

I want to use scan and print from my computer. Hp suggest to download HP Smart but it does not load. I successfully doanloaded it and installed it but now I am waiting more than 30 minutes to open. I saw the blue logo, now a blue circle is spinning and nothing happens. Tried to reinstall the app, tried it yesterday and 2 days ago and the same thing happens. Android app works fine but the app from microsoft store works whenever it wants and usually when I dont need it. I once saw it open within 10 minutes which is also a long time to wait. For the record I use Hp laptop envy 17.

[Dragon-Fur]

@Yondaros 

Ideas:

• Install the Full Feature Software / full driver printer software (includes HP Scan software)
• Reset the HP Smart app on your Windows system.

Video - Install full driver printer software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application - Windows

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

Example - Windows - Parts to the Printer Software

Parts_to_Printer_Software_7

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Plus Ink Advantage 6000 All-in-One Printer series 

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