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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Hp windows 10 attention required laptop

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08-17-2020 10:54 AM
I have make a windows 10 update, and then my printer HP Laserjet Pro 1102w do not print form laptop by wi-fi.
I have made a new installation with HP's installation application and got new drivers, etc. The installation was successful. When I attempted to print form laptop I got the message that my printer requires attention.
I discovered that the printer would eventually print whatever I sent to it several hours later. So, whenever I want to print I just ignore the message about requiring attention, but I have to wait several hours before Windows 10 will finally release the document for printing.
My printer works on a windows 10 pc by usb. with no message that the printer requires attention.
I have try to download hp scan doctor and it not find any issue.
Is there any way to fix this?
08-20-2020 08:43 AM
@kefywk, Welcome to the HP Support Community!
If the printer is connected to the wireless network,
-
Press and hold the Cancel button
until the Ready light
blinks.
-
Release the Cancel button
.
The Self Test/Device Configuration page prints. Obtain the IP address of the printer.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know how. Try printing.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee